Frequently Asked Gate Questions

This page contains the answers to questions about the gates and the gate system that many of you have raised.  These answers cover the things that you need to know to use the system quickly and efficiently and to help those who come to visit you do the same.  Becoming familiar with this basic information about the system is critical to making sure that the system works well and that no one gets frustrated by the system.

Share the information on this page with the members of your household and your visitors.

The following is an index of the information available on this page.  Click one of the links to go to the section:

 

Questions about Transponders and Access Devices

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Question:

Will my old Transponder still work with the new system?

Answer:

Yes, as long as the transponder is still in working order and you register it in the new system.  If you have already registered your household, you can add transponders that you did not include on the registration form by calling Envera at (954) 642-1877.  To add a transponder, you must be able to provide your account password that you received from Envera.

 

Question:

I have registered a Sun Pass Mini with Coral Bay's gate system, will it continue to work?

Answer:

Yes, as long as the Sun Pass Mini was registered and functioning correctly, it will continue to open the gates and function as an access sticker. The design changes that the State of Florida implemented to not change existing devices.   If your current Sun Pass Mini stops working or otherwise has to be replaced, you will have to purchase a new device from Coral Bay for use with our gates.

 

Question:

Why can I no longer register Sun Pass Mini stickers with Coral Bay's gate system?

Answer:

The State of Florida has made changes to the design of the Soft Sun Passes so that the new ones that they are selling are no longer compatible with Coral Bay’s gate system.  This means that those who need to add a new device can no longer purchase a Soft Sun Pass and register it with Coral Bay’s gate system.   These changes only impact new Sun Passes, any Sun Pass device that is registered and working with Coral Bay’s gate system will continue to function.

 

Question:

Is there a limit to the number of access stickers and Transponders I can register?

Answer:

Yes, each account can have up to 15 access stickers and/or transponders registered.  There is one resident account per physical Coral Bay address;  landlords who do not live in Coral Bay have their own account so that they may access their property.

 

Question:

I need a new transponder, what should I do?

Answer:

Please contact Julio Padilla of Governmental Management Services (954 721-8681 ext 213) for additional assistance.

 

Question:

Where do I put my registered transponder or access sticker in my vehicle?

Answer:

Your transponder or access sticker must be visible through your vehicle’s windshield for it to open the gate:

  • Registered transponders must be on the left side of the windshield, positioned so that they do not obstruct your view.  Waiving a transponder around in your hand will prevent the gates from opening.
  • Registered access stickers must attached to the windshield and positioned according to the directions that come with them.  Access stickers do not work very well unless they are attached to the windshield (they use the windshield as an antenna.)
  • The following picture shows the preferred location for mounting the access sticker for use at Coral Bay's gates.
  • Always mount your access sticker temporarily using tape and then test it at Coral Bay's gates before mounting it permanently.  This enables you to move it if necessary.
  • When temporarily mounting your access sticker, make sure that the gray side is facing the windshield.
  • Keep the access sticker below any tint that you may have installed.

 

Question:

I have a registered transponder or registered access sticker that I forgot to take with me when I went out.  How do I go through the gates to get home?

Answer:

Without a registered transponder or access sticker in the vehicle with you, you can only use the gates at either North Bay Drive or South Bay Drive.  You must use the left-hand/Guest lane.  Pull up to the kiosk and identify yourself to the attendant and provide your account ID.  The attendant will then enable your entry.

 

Question:

I have a registered transponder or registered access sticker in my vehicle, but the gate in the resident lane did not open.  How do I go through the gate to get home?

Answer:

Pull your vehicle up to the kiosk and identify yourself to the attendant and provide your account ID.  The attendant will enable your entry.  When you get home, contact Envera to ensure that your transponder or access sticker is registered correctly.  Also, ensure that your transponder or access sticker is mounted and positioned correctly.

 

Questions about Guests and Guest Access

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Question:

How do I know whether to use the Resident Lane or the Guest Lane?

Answer:

If you have a registered Transponder or access sticker with you, you must us the Resident Lane.  There is no equipment in the Guest Lane than can recognize your Transponder or access sticker to open the gate.

Guests or Resident who do not have a registered Transponder or access sticker with them must use the Guest Lane, stop at the kiosk, and speak with the operator.  Guests or residents without a registered Transponder or access sticker in their possession cannot get in through the Resident Lane.  Those using the Guest Lane or enter Coral Bay must stop at the visitor's stop sign and speak with the operator at the black kiosk.

Please explain to your guests the process of entering the community using the Guests (left) Lane.  Click here for an explanation of what your guests should expect and do when they arrive at the gate.

 

Question:

What is the "code" my guests enter to open the gate?

Answer:

There is no "code" for your guests to enter.

Anyone without a registered access sticker or Transponder must use the left-hand Guest Lane at North Bay Drive or South Bay Drive and must talk to the operator through the black kiosk (at the visitor's stop sign).

The gates are attended 24 hours a day, 7 days a week.

Click here for an explanation of what your guests should expect and do when they arrive at the gate.

 

Question:

My Envera profile lets me create both "Temporary" and "Permanent" visitors.  What is the difference between the two types?

Answer:

A "temporary" visitor is someone who will only be coming to Coral Bay during a fixed period of time that you specify when you add the temporary visitor.  Temporary visitors may come and go multiple times during this period of time.  Examples of guests you might want schedule as temporary visitors:  your friends visiting for a couple of days from out of state;  a furniture delivery;  a pizza delivery;  or a contractor doing a job at your home.

Conversely, a "permanent" visitor is someone who visits Coral Bay frequently.  Examples of visitors you might want to set up as permanent guests are:  your friends and/or family;  your regular lawn service;  or other service personnel who regularly come to your home.

Regardless of whether a guest is "temporary" or "permanent", those on your guest list will always be admitted when they come without the need for the gate attendant to call you first.

Click here for an explanation of what your guests should expect and do when they arrive at the gate.

 

Question:

I am expecting a package to be delivered by the United States Postal Service, FedEx, UPS, or DHL.  Do I need to do anything special?

Answer:

No, marked vehicles from these common, major carriers will always be admitted without your having to include them on your guest list or without the need to contact you.

 

Question:

I am expecting a repairman, what should I do?

Answer:

If you schedule a repairman to come to your home, add the company as a temporary guest on your account.  While we will never deny access to marked vehicles from AT&T, FPL, or Comcast (all these utilities have infrastructure they need to maintain in Coral Bay), you should always add them to your guest list if you schedule a repair appointment.

Click here for an explanation of what your guests should expect and do when they arrive at the gate.

 

Question:

I have purchased a large item (furniture, an appliance, etc.) that is being delivered to my home.  What do I need to do to make sure the delivery driver an get in?

Answer:

You should enter the company delivering your purchase as a temporary guest.  That way when they arrive the attendant can admit them without the need to contact you.  For instance if you bought a new couch from Joe’s Furniture, make sure that Joe’s Furniture (or who ever is delivering the couch) is listed as a temporary guest on the day your delivery is scheduled.

Also, make sure the company delivering your purchase understands that you live in a gated community and tell them what they will need to do when they arrive.  Click here for an explanation of what your guests should expect and do when they arrive at the gate.

 

Question:

I have added someone to my guest list.  What should they do when they come to visit?

Answer:

You should tell your Guest the following information so that they can use the system without frustration:

  • Your Guests must enter through the North Bay Drive or South Bay Drive gates.  Those without at registered access sticker or Transponder cannot use the NW 30th Street gate to enter or exit Coral Bay.
  • They must use the left-hand Guest lane at the North Bay Drive or South Bay Drive gates.
  • When they pull up to the black kiosk (at the visitor's stop sign), a greeting message will play letting them know that the attendant will be with them in a moment.
  • There is no code for your Guest to enter.  They must speak with the attendant.  (The gates are attended 24 hours a day, 7 days a week.)
  • When the attendant comes on, your Guest and the attendant will be able to hear each other.  The attendant will be able to see your Guest as well (though the camera system).
  • Your Guest should tell the attendant who they are and where they are going or who they are here to see.  Your Guest should know at least one of the following:
    • The first and last name of someone listed as a member of your household on your Envera account.
    • Your address.

Guests on your guest list will be admitted without the need to call you.  If a Guest is not on your guest list, the attendant will attempt to contact you at one of the telephone numbers listed on your profile.

The process of admitting Guests will be much more efficient if you ensure that your guests are listed on your list (either permanent or temporary) and they know what to expect when they come to the gate.

Questions about Envera Registration

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Question:

How do I register if I have not already done so?

Answer:

You can pick up a registration form outside of the Clubhouse office at any time the Clubhouse pool is open.  There is a weather-proof container holding the blank forms next to the office door.  You can also download the form from this site by clicking here.  Complete the form and return it to the office staff during the posted hours.  If you supply an e-mail address on your form your user name and password/PIN will be e-mailed to you;  otherwise your user and password/PIN will be sent to you by US Mail.

When you receive your user name and password/PIN, verify your personal information and create your guest list either by phone (954 642-1877) or on the Internet (www.myenvera.com).

IMPORTANT:  If you give provide an e-mail address make sure that your spam filter(s) are set to permit you to receive e-mails from myenvera.com and enverasystems.com, otherwise you may never receive e-mails from the Envera.  Please remember that many Internet Service Provides, like AT&T provide their own spam filtering that may have to be configured independently of your e-mail reading software.

 

Question:

I own a house in Coral Bay that I am selling, what do I need to do?

Answer:

Please contact Julio Padilla of Governmental Management Services (954 721-8681 ext 213) for additional assistance.

 

Question:

I own a house in Coral Bay that I am renting, what do I need to do?

Answer:

Please contact Julio Padilla of Governmental Management Services (954 721-8681 ext 213) for additional assistance.

 

Question:

I am renting a house here in Coral Bay, what do I need to do?

Answer:

Please contact Julio Padilla of Governmental Management Services (954 721-8681 ext 213) for additional assistance.

 

Question:

I registered with Envera but have not received my User ID or Password, what should I do?

Answer:

If you provided an e-mail address on your registration form and have not received your user name and password by e-mail, please check your Junk Mail or Spam e-mail folders.  If you cannot locate the e-mail in these locations, please contact Envera.   It may take up to 48 hours for you to receive this e-mail depending on when you registered.  If you did not supply an e-mail address, please allow up to a week for your information to be delivered by regular mail.

If you have not received a response after the period indicated, please contact Envera directly at (954) 642-1877.